Privacy policy
Draft for legal review. This text has not yet been reviewed by a lawyer and may change before the East44 app is released in the stores.
Who we are
East44 is a platform that lets businesses build and run their own apps, connected to the systems they already use (such as Odoo, Xero, MYOB, NetSuite and HubSpot). In this policy "we" means the business that operates East44, and "your organisation" means the business whose workspace you use.
What we collect
- Account details: your name, email address and a securely hashed password, or the identity your sign-in provider (Google, Microsoft or Apple) shares with us.
- Workspace content: the records, photos, files and signatures you or your colleagues enter into your organisation's apps. Your organisation controls this content.
- Location: only when an app you are using asks to stamp a record with your location, and only while the app is open. We never track your location in the background.
- Camera and photos: used only when you take a photo, attach a picture or scan a barcode. Photos are uploaded only when you attach them to a record.
- Device information: your device's name and, if you allow notifications, a push notification token, so we can sign you in on that device and send you notifications.
- Crash reports and diagnostics: when the app crashes we collect technical details (device model, operating system version, the error) to fix the problem.
- Usage of AI features: how much your organisation uses AI features, so it can be billed and kept within its budget.
Face ID, Touch ID and fingerprint unlock are handled by your device. We never receive your biometric data.
How we use it
To provide the service: to sign you in, run your organisation's apps, sync records with the business systems your organisation connected, send the notifications you asked for, keep the service secure, fix problems and bill your organisation. We do not sell your personal information, we do not show advertising, and we do not track you across other companies' apps or websites.
Who we share it with
Your organisation and the colleagues it invites can see the workspace content you enter. Records are sent to the business systems your organisation connected. We use service providers to host the platform, store files, send email and push notifications, report crashes and run AI models; they process data only on our instructions.
Where it is stored
East44 is hosted on cloud infrastructure. Files and photos are stored in Australia (Sydney) where available. Some service providers may process data outside Australia.
How long we keep it
We keep your account while it is open. Workspace content is kept for as long as your organisation keeps its workspace. Crash reports are kept for up to 90 days.
Deleting your account
You can delete your account at any time in the East44 app (Account, then Delete account) or by contacting us. Deleting your account removes your name, email address, password, sign-ins and devices, and removes you from every workspace. Records you created stay with your organisation, shown as created by "Deleted user". If you are the only owner of a workspace, make someone else an owner first, or contact us to close the workspace.
Your rights
You can ask to see, correct or delete the personal information we hold about you, and you can complain to us or to the Office of the Australian Information Commissioner. For workspace content, your organisation may need to act on your request.
Contact
Email support@east44.app about privacy, or visit our support page.